Terms of Service

1) About these Terms

These Terms and Conditions ("Terms") govern your access to and use of the ClearFlow VPN website located at https://clearflowvpn.com (the "Website") and the ClearFlow VPN virtual private network and related services (the "Service").

The Service is operated by Mooncrate Studios trading as ClearFlow VPN ("ClearFlow VPN", "we", "us", "our").

By creating an account, purchasing a subscription, or using the Service, you agree to these Terms. If you do not agree, do not use the Website or Service.

2) Definitions

• Account: your registered account for the Service.
• Subscription: a paid plan granting access to the Service for a defined term.
• User / you: the individual or entity using the Service.

3) Eligibility

You must be legally capable of entering into a binding contract to use the Service. If you use the Service on behalf of a business, you confirm you have authority to bind that organisation to these Terms.

4) The Service

ClearFlow VPN provides a VPN service intended to enhance privacy and security by encrypting network traffic. We may update or change features of the Service for security, compliance, or operational reasons.

5) No-logs policy

ClearFlow VPN operates a no-logs policy. We do not collect or retain logs of users' VPN activity, including browsing history, DNS queries, traffic content, connection timestamps, source IP addresses, or assigned VPN IPs. Please refer to our Privacy Policy for full details.

6) Accounts and security

You are responsible for keeping your login credentials secure. You must notify us immediately at [email protected] if you suspect any unauthorised access to your Account. We may suspend Accounts where we reasonably suspect fraud or security risks.

7) Subscriptions and billing

The Service is offered on a subscription basis with the following plans:

• Monthly: £3.00 per month
• Bi-annually: £14.99 every 6 months
• Annually: £29.99 per year

Auto-Renewal: All subscriptions are auto-renewable. By purchasing a subscription, you authorise us (via Stripe) to automatically charge your chosen payment method at the start of each new billing cycle until you cancel.

Payments: All payments are processed securely via Stripe. We do not store full payment card details on our servers.

8) Cancellations and refunds

Cancellations: There is no free trial. You may cancel your subscription at any time through your account dashboard or by contacting [email protected]. Upon cancellation, you will continue to have access to the Service until the end of your current paid billing period.

Refunds: As a general rule, subscriptions are non-refundable. However, we may issue refunds at our sole discretion for genuine mistakes, such as:

• Accidental duplicate accounts/subscriptions.
• Technical billing errors.
• Other verified "genuine mistakes" as determined by our support team.

To request a refund, please contact [email protected] with your transaction details.

9) Acceptable use

You agree to use the Service lawfully. You must not use the Service for:

• Unlawful activities (fraud, harassment, or distribution of illegal content).
• Cybercrime (hacking, malware distribution, DDoS attacks, or phishing).
• Reselling or sharing your account with third parties without permission.
• Interfering with the stability of our servers or networks.

We reserve the right to terminate access for any user found to be in breach of these acceptable use standards.

10) Fair use and limitations

While we strive for 100% uptime, the Service is provided on an "as is" and "as available" basis. Performance may vary based on your location, ISP, and network congestion. We may apply technical measures to prevent abuse and ensure service stability for all users.

11) Intellectual property

The Website, apps, branding, and logos are owned by or licensed to Mooncrate Studios. You are granted a limited, revocable licence to use the Service for personal or internal business use during an active subscription.

12) Limitation of liability

To the maximum extent permitted by law, Mooncrate Studios shall not be liable for indirect, consequential, or special losses, or for loss of data or profits. Our total liability for any claim relating to the Service is limited to the amount you paid for the Service in the 12 months prior to the event giving rise to the claim.

Nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraud.

13) Changes to these Terms

We may update these Terms from time to time. The latest version will always be available on our Website. Continued use of the Service after changes are published constitutes your acceptance of the new Terms.

14) Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English and Welsh courts.

15) Contact

For any questions regarding these Terms, please contact: [email protected]